Delivery & Return Policy

Baseline Academy Ltd delivers a service — tennis coaching — rather than physical goods. This policy explains how sessions are scheduled and delivered, and how we handle rescheduling and cancellations.

1. How sessions are delivered

All coaching is delivered in person, on court, at the venues listed at time of booking. Once your enquiry is received we confirm session dates, times, venue and coach with you by email or phone. You will receive a confirmation before your first session.

2. Rescheduling by the participant

We understand plans change. Please give us at least 48 hours' notice to reschedule a session — we'll do our best to offer a suitable alternative slot. Sessions cancelled with less than 48 hours' notice cannot normally be rescheduled and will be treated as delivered.

3. Cancellation by the participant

To cancel a booked course without penalty, please give us at least 7 days' written notice before your first session. Cancellations made after that point are subject to our Payment & Refund Policy.

4. Cancellation by the Academy

Occasionally we may need to cancel a session — for example due to severe weather, unplayable court conditions, or coach unavailability. When this happens we will offer either a make-up session at a mutually convenient time, an equivalent credit against a future course, or a refund for that session.

5. Late arrivals & missed sessions

Sessions start and finish at their scheduled times. If you arrive late we will do our best to give you a full experience within the remaining time, but we are unable to extend past the end time. No-shows are treated as delivered sessions.

6. Contact

To reschedule or cancel, contact us as early as possible at hello@baseline-academy.co.uk or +44 20 7946 0772.