Payment & Refund Policy

This policy sets out how payment for coaching with Baseline Academy Ltd is handled, and when refunds are available.

1. Accepted payment methods

Because our website is enquiry-based rather than a checkout, payment is arranged directly with our team once your booking is confirmed. We accept UK bank transfer, card payments taken over the phone, and invoiced payment for organisations. Details are provided in your booking confirmation.

2. When payment is due

Payment is due on booking confirmation and, in any case, before the first session of a course begins. Your place is held once cleared payment is received.

3. Refund eligibility

You are entitled to a full refund if you cancel at least 7 days before the first session of your course. Cancellations made between 48 hours and 7 days before the first session are eligible for a 50% refund. Cancellations made less than 48 hours before the first session are non-refundable, though we will always try to offer a reschedule where possible.

4. Refunds for Academy-cancelled sessions

Where we cancel a session (see our Delivery & Return Policy) you may choose a make-up session, a credit against a future course, or a full refund of the affected session.

5. How to request a refund

Email hello@baseline-academy.co.uk with your booking reference and reason for the request. We aim to review and respond within 3 business days.

6. Processing time

Approved refunds are processed within 5 business days back to the original payment method. Depending on your bank, funds may take a few additional working days to appear.

7. Contact

Questions about payment or refunds? Email hello@baseline-academy.co.uk or call +44 20 7946 0772.